Cancelation, Refunds & Returns
We guarantee the fitment of products on your vehicle which are manufactured by "US" HK Offroad. Each product is test fitted before shipment. Due to the nature of things getting a little twisty on vehicles which have been off road, some minor adjustments might be required, such as a mounting hole on your frame may need to be widened.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items which were installed, will not be eligible for a refund/return.
To complete your return, we require a receipt or proof of purchase.
Please send all returns to HK Offroad LLC , 1580 W San Bernardino Rd ste D, Covina California, 91722
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 9237 Lower Azusa Rd Ste Q, Temple City, Ca 91780.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Cancellation (if cancelled by purchases)
All (non-custom) items are subject to a 20% Cancellation Fee if the order is cancelled with-in the posted build-time/lead-time. Custom built items designed specifically for your vehicle by your request are non-refundable.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: HK Offroad LLC , 1580 W San Bernardino Rd ste D, Covina California, 91722
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.